Artfluence App Terms and Conditions
Last Updated on October 2, 2026
1. Who we are and what these Terms cover
These Terms apply to the Artfluence app and the website artfluence.app (together the "Service"). The Service is provided by:
Artfluence FlexCo
Greinergasse 19/3
1190 Vienna, Austria
Further company details are in our legal notice (Imprint) on artfluence.app.
By creating an account you enter into a contract with us on the basis of these Terms. How we handle personal data is explained separately in our Privacy Policy at artfluence.app/privacy. The Privacy Policy is not part of these Terms, and using the Service does not mean you consent to data processing; the legal bases are set out in the Privacy Policy.
2. The Service
Artfluence helps you discover art. Among other things, you can:
scan artworks and have them recognised;
build a personal collection and save artworks, artists and places;
receive recommendations and personal texts based on your taste;
take part in quizzes, votes, trips and tours;
create a profile, follow other users, comment on artworks and see activity in your feed;
download your data.
The Service is free of charge. If we introduce paid features, we will tell you in advance, and they will only apply if you actively choose them.
We develop the Service continuously. We may add, change or discontinue features if there is a valid reason, for example technical development, security, legal requirements or changes by our partners, and if the change is reasonable for you. We will inform you in good time about changes that significantly affect how you use the Service.
Recognition, information & AI-generated content
Artwork recognition is automated and can be wrong. Information about artworks, artists, exhibitions, opening hours and venues comes partly from museums and other third parties; we cannot guarantee that it is complete and up to date. Check important details, such as opening hours or ticket prices, with the institution.
Some content in the app is generated with artificial intelligence, for example texts about your taste and about artworks, and translations of comments. AI-generated content can contain errors. It is a suggestion, not expert advice.
Who can use Artfluence
You must be at least 14 years old to create an account. Accounts of users who indicate at sign-up that they are under 16 are always private.
You may only have one personal account. The information you give us must be accurate. Accounts may not be transferred to others.
Your account
You sign in with your email address, phone number, Apple or Google. Keep access to these sign-in methods secure and tell us immediately at hello@artfluence.app if you think someone else is using your account. You are responsible for activity on your account unless you are not at fault for it.
Your content
"Your content" means everything you add to the Service: photos and scans, comments and replies, your profile (username, picture, bio, links) and anything else you post.
Your rights. Your content remains yours. To run the Service, you grant us a non-exclusive, royalty-free, worldwide right to store, display, reproduce and machine-translate your content within the Service and to show it to other users according to your privacy settings, and to use scan photos to improve our artwork recognition. This right is limited to what is needed to provide and improve the Service. It ends when you delete the content or your account, except for content that other users have already reshared or that we must keep for legal reasons.
Your responsibility. You may only post content you are entitled to post. Artworks are often protected by copyright. Your scan photos are for your private use within the app and are never shown to other users. You are responsible for your profile, your comments, and for what you share outside the app, including your data export.
Visibility. You decide in Settings → Privacy which parts of your profile and activity others can see. Comments, replies and hearts are visible to other users. Your scan photos are never visible to other users.
Community rules
Zero tolerance
Artfluence does not tolerate objectionable content or abusive users. We remove objectionable content and restrict or close the accounts of users who post it or behave abusively.
What is not allowed
You must not post content or behave in a way that:
insults, threatens, harasses, bullies or intimidates others;
attacks or demeans people because of their origin, ethnicity, religion or belief, gender, sexual orientation, disability, age or any other personal characteristic;
glorifies or incites violence, terrorism or self-harm;
is sexually explicit, or sexualises minors in any way;
is illegal, or promotes illegal activity;
infringes copyright, trademarks or other rights of third parties;
discloses personal data of others without their consent;
is spam, advertising, fraud, or impersonates another person or organisation;
is deliberately misleading about artworks, artists or institutions in order to deceive others.
Critical and controversial opinions about art are welcome. Criticism of an artwork is not an attack on a person.
Technical misuse
You must not:
access the Service by automated means (bots, scrapers, crawlers) or collect data about other users;
circumvent, disable or interfere with security features, rate limits or moderation;
decompile, reverse engineer or copy the app, except where the law expressly allows it;
use the Service in a way that overloads or damages it;
use the Service for commercial purposes without our written consent.
Reporting, blocking and moderation
Reporting. You can report any comment or user in the app. Anyone, including people without an account, can report content they consider illegal by email to hello@artfluence.app. A report should state where the content is (for example the artwork and the username), why you consider it illegal, your name and email address, and a statement that your report is accurate and made in good faith. Reports of copyright infringement can also be made under our Copyright Policy at artfluence.app/copyright.
We review reports promptly, as a rule within 24 hours. We confirm receipt and tell you what we decided. Decisions may be made with the help of automated tools; final decisions about accounts are made by people.
Blocking. You can block users. Blocked users can no longer see your profile or interact with you.
Measures. If content or behaviour breaks these Terms or the law, we may remove or hide content, restrict features, suspend an account temporarily, or close it permanently. We decide proportionately, taking into account how serious the breach is, whether it is repeated, and the rights and interests of everyone involved, including freedom of expression. Users who repeatedly infringe the rights of others lose their account. We may suspend, for a reasonable period, the handling of reports from people who repeatedly submit manifestly unfounded reports.
Statement of reasons. When we take a measure, we tell the person concerned what we did, which content is affected, why, on which rule or law the decision is based, whether automated means were used, and how they can respond. If you disagree with a decision, reply to our message or write to hello@artfluence.app; we will review the decision. You may also turn to the courts at any time.
Point of contact
Our single point of contact for users and for authorities, including under the EU Digital Services Act, is hello@artfluence.app. You can write to us in German or English.
Our rights
The Service, including software, design, texts we created, databases, logos and the Artfluence brand, is protected by law and belongs to us or our licensors. We grant you a personal, non-transferable, revocable right to use the app for its intended purpose during the contract. Artworks shown in the Service remain the property of their rights holders.
Third-party services and links
The Service contains links to museums, ticket shops and other websites, and lets you sign in with Apple or Google. Their own terms apply to these services; we are not responsible for their content.
If you downloaded the app from the Apple App Store: these Terms are between you and Artfluence FlexCo, not Apple. Apple has no obligation to provide maintenance or support for the app and is not responsible for claims relating to it. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Apple's Usage Rules also apply.
Availability
We aim to keep the Service available at all times, but we cannot guarantee uninterrupted access. Maintenance, updates, security measures and technical problems outside our control may limit it temporarily. We announce planned maintenance in advance where possible.
Warranty and liability
Your statutory warranty rights remain unaffected.
We are liable without limitation for damage caused intentionally or through gross negligence, for personal injury, and under the Austrian Product Liability Act. For slight negligence, we are not liable for property damage or financial loss, except where mandatory law provides otherwise. This applies equally to our employees and agents.
We are not liable for content posted by users, as long as we are not aware of its illegality and act promptly to remove it once we become aware.
Right of withdrawal
If you are a consumer, you can withdraw from the contract within 14 days of creating your account without giving a reason. The easiest way is to delete your account in the app under Profile → Account overview → Delete account. You can also send a clear statement, for example by email to hello@artfluence.app; you may use the EU model withdrawal form, but you do not have to. Sending your statement within the 14 days is enough. Because the Service is free of charge, a withdrawal has no financial consequences.
Ending the contract
By you. You can end the contract at any time by deleting your account. What is deleted is described at artfluence.app/delete-account.
By us. We can end the contract with four weeks' notice, by email or in the app. We can end it immediately for good cause, in particular for serious or repeated breaches of these Terms. Before closing an account for cause we normally warn you first, unless the breach is so serious that a warning would be unreasonable.
When your account is closed, you can still download your data, unless legal reasons prevent this. Rules that by their nature continue to apply after the end of the contract, such as liability, remain in effect.
Changes to these Terms
We may change these Terms for valid reasons, for example new features, changes in the law or court decisions. We inform you about changes in good time by email or in the app. Changes take effect for you only once you accept them; for the community rules, we ask for your acceptance the first time you use a feature they apply to. If you do not accept, you can continue to use the Service without the affected features, or end the contract at any time. Previous versions are available on request.
Applicable law and jurisdiction
Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, you keep the protection of the mandatory laws of the country in which you habitually reside.
If you are a consumer, you can sue us in Vienna or in the place where you live, and we can only sue you in the place where you live. For entrepreneurs, the courts competent for Vienna, Inner City, have exclusive jurisdiction.
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.
Final provisions
If a provision of these Terms is invalid, the remaining provisions remain in effect. These Terms are available in English. You can view and save the current version at any time at artfluence.app/terms and in the app under Settings → Legal.
Version 2.0 – valid from 02.10.2026